5 Best CRM for Your Business in 2021

Are you in search of the best Customer Relationship Management (CRM) software to enable your business to manage leads and contacts? Then you have come to the right place. With CRM, you can grow your business by maintaining relationships with your customers. Here are the best CRM systems to help you increase productivity.

1. Freshworks CRM

Freshworks CRM makes it easy for businesses to manage, attract and close their deals. Indeed, its intuitive user interface, built-in phone, lead scoring, customizable visual reports, and intelligent workflow automation gives your business everything you need to manage your sales without using multiple tools. Further, it is suitable for businesses looking for competitively priced CRM.

2. Zoho

Zoho is one of the most popular CRM software for small businesses. It’s a cloud-based software with a wide variety of features that make it easy to run your small business. Interestingly, the features focus on sales and marketing and include SaaS applications and online productivity.

The main goal of CRM is to help you market your brand, manage sales, offer customer support, and organize leads. Thus, you can capture leads through segment visitors, social media and use the live chat system. It is suitable for organizations looking for social media integration. Here are the features of Zoho CRM:

  • Team collaboration tools
  • Detailed analytics reports
  • Multichannel management with phone, email, social media, and live chat
  • Mobile apps to access the CRM on the go
  • IT management for handling support tickets and monitoring websites
  • Built-in security measures to assign team roles and keep your data safe

Zoho has a free plan that can be used by up to 3 users. You can sign up for the 15-day free trial and then pay $12 per user per month.

CRM software to enable your business manage leads and contacts.

3. Pipe Drive

Pipe drive is a tool that helps you manage the sales process after collecting leads. The CRM can boost sales and is easy to set up. Then, you can automate responsibilities to avoid wasting time on low-value tasks. It’s suitable for teams looking for a visual pipeline for managing their sales. Some features of Pipedrive include:

  • iOS and Android mobile apps
  • Integrate with Google apps, Zapier and Trello
  • Reminder emails
  • Forecast future sales and use detailed analytics to analyze current sales

Pipedrive has a free plan, and you can pay $12.5 per month per user.

4. HubSpot

HubSpot offers businesses free CRM to help you organize, and nurture leads and customers. The CRM automates tasks, records customer interactions, and makes it easier to manage your pipeline by improving the sales process for your team. Thus, you can easily access contact and personal information from the HubSpot dashboard. It’s also easy to add contacts to the CRM and an excellent choice for startups and enterprises. Here are some features of HubSpot:

  • Robust free version
  • Make phone calls within the CRM
  • Send personalized email sequences to customers
  • Stores unlimited users
  • Get real-time notifications
  • Connect to Gmail or outlook
  • Integrate with apps such as Shopify, Salesforce, and Microsoft Dynamics

5. Salesforce Essentials

Salesforce caters to businesses of all sizes even small businesses that want to use contact management to succeed. Additionally, Salesforce is an excellent option if you want to increase productivity, have high-quality leads, and close more deals. You can use Salesforce eCommerce platform to boost sales. It’s suitable for small businesses looking for CRM with support features and enterprise-class sales. Here are the features of Salesforce:

  • Social media and email support
  • Onboarding and setup guide
  • Ecommerce capability for all devices
  • Advanced contact manager

Salesforce has a free plan for one user. Lastly, the Salesforce Essentials plan starts at $25 per month.

Find a CRM That Works for Your Small Business

Now that you know, the best CRM software for your small business. What remains is to choose the right one for your business. If you want to outsource your IT support, contact us today.